If you're struggling with the idea of whether to monitor your employees or not then I've put a list of the pros and cons of employee monitoring.
There as some good reasons to monitor the workplace activities, and some good reasons not to.
It's effectively down to the reason why you would want to track and monitor your staff but with the pros and cons below it may help you make a choice whether to do it or not.
Here we go…
What Are The Pros of Employee Monitoring
1. The rules and work policies are adhered to.
If you have rules or regulations your business needs to stick to, then employee monitoring is a great way to make sure that those rules and regulations are adhered to.
If you have operational laws that your business needs to abide by then employee monitoring is a good way to achieve that.
2. Increased productivity.
When employees know their work is being watched then it is likely they will work harder as they will want to keep their employees happy.
Sometimes employees may get into a habit of time wasting by talking to other employees or hanging around in the work canteen to long.
With effective monitoring, the employee will be aware that their work is being monitored and will be conscious of any time wasting leading to them getting on with the work they are being paid to do.
3. Ensures a higher level of work.
If you have standards that need to be met then employee monitoring is a good way to make sure those levels are met.
If the staff agree to the standards that need to be kept and they know those standards will be monitored then they will much more likely to stick to achieving those standards set by the business.
4. Reduces chances of workplace theft.
Whatever type of monitoring is in place it can reduce workplace theft. Whether that is via cameras in the workplace watching the staff directly or a method of monitoring computers to prevent fraud, cybercrime etc.
According to data from the U.S. Chamber of Commerce, 75 percent of employees have admitted stealing from their employers at least once, and 38 percent admit to stealing from employers at least twice.
Prevention is going to be your best policy and a good monitoring system can do just that.
5. Increase in customer satisfaction.
You may be aware that calls can be recorded in call centers for training purposes, this is used to increase things like sales training but more importantly to help in customer satisfaction.
If the calls that get monitored are used to train new staff or improve the quality of existing staff then this will lead to increased customer satisfaction.
Also if the workers know they are being observed then they will try to make sure they do a great job leading to higher customer satisfaction.
6. Allows employees to monitor their own progress.
If an employee wants to improve their work in any way then work monitoring is a good way to do that. This is because the employees can see any areas they want to improve, then work on improving that area.
When the employee can see the improvements they are making it will likely improve their morale and then improve productivity and quality further.
What Are The Cons of Employee Monitoring
1. Creates a feeling of mistrust.
Sometimes employees can feel they are not being trusted when their work is being scrutinized. This can then lead to lower morale and workplace animosity.
2. Can cost money to enforce.
To Employ workplace monitoring it can cost money to do. For example, it would cost money to install cameras if you want to monitor staff that way.
Also, if you were using some kind of software to monitor workplace computers then that would also cost money. Another thing to mention is the cost of paying someone to check what's being monitored.
3. Someone needs to do it.
Carrying on from the last point there will need to be someone who is checking what's being monitored. Whether that's someone checking cameras or someone who checks computer records for signs of fraud etc. Either way, someone will need to check what's being monitored.
4. Increases workplace anxiety
Increase in workplace anxiety may happen because staff might become too worried about making mistakes which can lead to anxiety. Then if employees become increasingly anxious then they may be more prone to making mistakes which will lower morale and productivity.
If employees are made aware that they won't be criticized for making mistakes and that monitoring is only to help improve work and that they will be rewarded for good work then they are much less likely to suffer from workplace anxiety due to employee monitoring.
5. Could be illegal to monitor certain activities
Workplace privacy and employee monitoring need to employ sound policies and procedures to adapt to and comply with evolving laws and regulations around workplace monitoring.
Employers need to be up to date so they to know what's allowed and what's in breach of someone's personal privacy.
So there you have it, 11 pros and cons of employee monitoring. Also if you wanted to know about computer monitoring and why you might want to use it, Then check out the video below.